At ytetay.com, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a straightforward return policy to ensure a smooth and hassle-free process.Eligibility for Returns- Timeframe: Items must be returned within 30 days from the date of delivery.
- Condition: Items must be unused, unwashed, and in their original condition with all tags and packaging intact.
- Non-Returnable Items: Certain items like underwear, swimwear, and final sale products are not eligible for return.
How to Initiate a Return- Contact Us: Before returning an item, please contact our customer service team at service@ytetay.com to obtain a Return Merchandise Authorization (RMA) number.
- Fill Out Return Form: Complete the return form included with your order or download it here.
- Package Your Return: Securely package the item(s) you are returning, ensuring that the RMA number is clearly marked on the outside of the parcel.
Please use a trackable shipping method to ensure your return reaches us safely. We are not responsible for lost or damaged returns.Refund Process- Processing Time: Once we receive your return, please allow 5-10 for us to process your refund.
- Refund Method: Refunds will be issued to the original payment method used for the purchase.
- Shipping Charges: Original shipping charges are non-refundable unless the return is due to a defect or error on our part.
ExchangesWe currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process to obtain a refund and place a new order for the desired item.Damaged or Defective ItemsIf you receive a damaged or defective item, please contact our customer service team within 48 hours of receiving your order. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.International ReturnsFor international returns, please follow the same process as above. Note that any duties, taxes, or customs fees paid at the time of purchase are non-refundable. Customers are responsible for return shipping costs and ensuring that the package arrives safely.Contact UsIf you have any questions or need further assistance with your return, please don't hesitate to get in touch with our customer service team:
Email: service@ytetay.com
- Timeframe: Items must be returned within 30 days from the date of delivery.
- Condition: Items must be unused, unwashed, and in their original condition with all tags and packaging intact.
- Non-Returnable Items: Certain items like underwear, swimwear, and final sale products are not eligible for return.
- Contact Us: Before returning an item, please contact our customer service team at service@ytetay.com to obtain a Return Merchandise Authorization (RMA) number.
- Fill Out Return Form: Complete the return form included with your order or download it here.
- Package Your Return: Securely package the item(s) you are returning, ensuring that the RMA number is clearly marked on the outside of the parcel.
- Processing Time: Once we receive your return, please allow 5-10 for us to process your refund.
- Refund Method: Refunds will be issued to the original payment method used for the purchase.
- Shipping Charges: Original shipping charges are non-refundable unless the return is due to a defect or error on our part.
Email: service@ytetay.com